If you know a student is not returning to your Learning Centre, you should remove them from the Learning Centre Portal.

First, check that the student has not signed a WGLG FE Learning Agreement. If they've signed the agreement, you must withdraw the agreement instead of removing the student.

1. Go to the Customer Search area of the Learning Centre Portal.
   
   
2. Select the View application details tab.
   
   
3. Run a search to find the relevant student's record.
   
   
4. Select the Remove button. This will open a popup asking if you want to remove the application.
   
   
5. Select Yes. This will remove the student and they will no longer appear on your Application Worklist.

Removing more than one student application at once

At the start of an academic year, you may have a number of students who are no longer at your Learning Centre. Once you know they're not returning, you should follow these steps to remove them from the Learning Centre Portal.

Check that none of the students have signed a WGLG FE Learning Agreement. If they've signed the agreement, you must withdraw the agreement instead of removing the student.

1. Go to the Worklists area of the Learning Centre Portal.
   
   
2. Select the Application Worklist tab.
   
   
3. Open the Application Status dropdown and select Approved.
   
   
4. Select Search. This will bring up any students who have not yet signed their WGLG FE Learning Agreement.
   
   
5. Check the Remove checkbox for each student you want to remove.
   
   
   
   
6. Select the Remove button. This will open a summary popup listing all the students you've chosen to remove.
   
   
7. Check that the summary is correct, then select Confirm. This will remove the students and they will no longer appear on your Application Worklist.
   
   

Restoring a student application

You may sometimes need to restore a student application you've previously removed. Follow these steps to do it on the Learning Centre Portal.

1. Go to the Worklists area of the Learning Centre Portal.
   
   
2. Select the Application Worklist tab.
   
   
3. Open the Application Status dropdown and select Removed.
   
   
4. Select Search. This will bring up any students who have been removed.
   
   
5. Select the surname of the student whose application you want to restore. This will take you to their application details.
   
   
6. Select the Restore button. This will open a popup asking if you want to restore the application.
   
   
7. Select Yes. This will put the student back on your Application Worklist so you can update their WGLG FE Learning Agreement.