Bulletin for October 2024

EMA Agreement forms (Learning Agreement)

Please remind your students they must sign part 2 of their EMA Agreement Form before 2 December to be eligible for the January bonus payment.

If learners do not sign by this date, they'll not be eligible for the January bonus.

Learning Centre Portal URL

Please note that if you use this link ‘www.learningcentre.uk.com’ to access LC Portal, it'll soon be disabled. We’ll let you know before this happens.

To access the portal, please save and use the following link ‘https://www.lcservices.slc.co.uk’. You’ll be able to access the portal from all pages of the LC Services website.

Service standard reminders

You must follow the following points in the service standards:

check your learners’ information is correct before submitting weekly attendance confirmations

return a weekly attendance confirmation for each of your students whether they're 'in attendance' or 'not in attendance'

make your weekly attendance confirmations on the Learning Centre Portal before 5pm on Wednesday for the previous week

make sure you've removed any students who did not return to study - we monitor this to ensure compliance with the service standards

If you need further information about submitting your attendance confirmations, take a look at our quick guides. You can find them on the LC Services website.

Performance reports

To help you check your own performance against the service standards we have reports that you can access on the Learning Centre Portal.

These reports let you track your performance in real time. You can find the reports on the home page of the portal by navigating to 'Reports' and then 'Service standards'.

EMA support desk

Our support desk team is available to answer any day to day operational questions you have. This includes queries about individual learners, application processing, payments and the Learning Centre Portal.

As we approach our peak processing period, it is important you use all available resources. You should only escalate these types of queries to the Account Management team in exceptional circumstances.

You can reach our support desk on 0300 200 7089 (select option 5) or by emailing emainfo@slc.co.uk.