Bulletin for October 2023

EMA Agreement Form (Learning Agreement) Part 2

Please remind your students they must sign their EMA Agreement Form Part 2 before 2 December to be eligible for a bonus payment. Learners who do not sign by this date will not be eligible for the January bonus.

EMA training requirements

If you’ve had a change in staffing and require any assistance with being trained on the Learning Centre website or portal, please contact me. I can arrange to either visit face-to-face or on occasion can schedule in a Teams session online.

Adherence to the service standards

The following points in the Service Standards must be followed:

• please check your learners’ information is correct before submitting your weekly attendance confirmations
• please return a weekly attendance confirmation for every student whether they are 'in attendance' or 'not in attendance'
• you must make your weekly attendance confirmations on the Learning Centre Portal before 5pm on Wednesday for the previous week
• please ensure that you submit confirmations of non-attendance and notifications of any removals in plenty of time, as we monitor your returns to ensure compliance with the service standards

If you need further information about submitting your attendance confirmations please take a look at our quick guides on the Learning Centre website. 

Performance report

To help you monitor your own performance against the service standards we have reports that you can access on the Learning Centre Portal. These reports let you track your performance in real time.

You can find the reports on the home page of the portal - Reports - Service standards.

EMA support desk

Our support desk team is available to answer any day to day operational questions you have. This includes queries about individual learners, application processing, payments and the Learning Centre Portal.

You can reach our support desk on 0300 200 7089 (select option 5) or by emailing emainfo@slc.co.uk.
Please try to use all available resources before you escalate these types of queries to the Account Management team.