Bulletin for January 2026

Last Updated: 16 Jan 2026

Service Review Forums 2025/26

We're currently planning our 2025/26 Service Review Forums. The forums have always been well attended, and we look forward to welcoming you along to one of the events.

We plan to host face to face and virtual forums. We'll send out a 'save the date' email shortly, so please look out for it.

 

'Coming soon' materials

The 'coming soon' materials for academic year (AY) 2026/27 will be available to download on the LC Services website in March.

Please consider how best to share these documents in areas your students will see. This could include websites, social media or information boards. These materials are an important part of the promotion of EMA. They'll help students to make informed choices about their future education. 

We thank you as always for your continued support in making this information accessible to students.

View missing evidence on a student's application

You can now view the details of evidence that may be missing from a student's application.

We've recently introduced this from feedback received during previous Service Review Forums. We hope the change will assist you with EMA/WGLG application queries from your students.

Students can still apply for AY 2025/26

It’s not too late for students to apply for EMA or WGLG FE for AY 2025/26.

Students can apply online or on a paper application. Both are available in English and Welsh. Please encourage any students you feel are eligible to apply as soon as possible on the Student Finance Wales website.

Attendance confirmations

It's as important as ever that students receive their EMA and WGLG FE payments on time. To make sure this happens, please confirm attendance for your EMA students on the Learning Centre Portal every week.

You should submit your confirmations before 5pm on a Wednesday for the previous week. 

For WGLG FE students, confirm their attendance for term 2 when they've returned to study and you were happy with term 1 attendance. 
You can find payment information guides on the Learning Centre Portal. Additional guidance is also available on the LC Services website:

Learning Centre Portal housekeeping and security 

You should expire the accounts of any Learning Centre Portal users who no longer need access to the system. For example, they may have left their job or changed role. This helps to maintain the security of the portal and the learner data. You can find more information on the Learning Centre Portal user guide on how to do this. 

You should also be aware that only email addresses on the 'profiles' page within the portal will receive our bulletins. 
Please review and update your contacts list to make sure all necessary staff are there.

EMA/WGLG FE support desk

Our support desk team is available from 9am to 5pm Monday to Friday to answer any day to day operational questions about individual students, application processing, payments and system issues.

You can contact the support desk on 0300 200 4050 (option 6 for EMA queries, option 5 for WGLG FE) or email emainfo@slc.co.uk.