Appeals

Students have the right to appeal about:

• EMA entitlement
• scheme rules
• attendance payments

If students have any questions about the amount of their EMA entitlement, they should contact Student Finance Wales.

If students have any questions about EMA policy or scheme rules, they should email the Welsh Government at studentfinancedivision@gov.wales or isadrancyllidmyfyrwyr@llyw.cymru.

It is up to your Learning Centre to decide whether a student is entitled to weekly attendance-based EMA payments or not. Appeals about these decisions should therefore come to you first. We expect you to have your own established appeal process which is published and available to your students.

Any subsequent appeals about weekly payments should go to Student Finance Wales.