The EMA Customer Services team can only accept notification of a change in school or college from the student. If you are the original school or college and the student has left, you must stop their EMA Learning Agreement. The student’s EMA payments will then stop until they tell us they’ve moved to a new school or college.

Once we have the transfer details from the student and can complete the transfer, the new school or college will see the student’s details on the Learning Centre Portal from the following Monday.

The new school or college must confirm that the student is on an eligible EMA course. They must also set up a new EMA Learning Agreement with the student.

Students changing school or college mid-week

Students who change school or college mid-week will still be eligible for the weekly EMA payment, so long as they have attended all scheduled classes that week. The school or college where the student started the week must confirm attendance on the Learning Centre Portal. They should work with the new school or college to confirm attendance for the week of the move.

For example, if a student leaves your school or college on a Wednesday and starts at another one on Thursday in the same week, they’re eligible to receive EMA. You must find out from the new school or college if they attend that Thursday and Friday. You'll need this information to confirm that week’s attendance on the Learning Centre Portal.