January bonus

If you've authorised a January bonus payment in error, you can recover this. You should mark the June bonus as Disallowed on the Learning Centre Portal, as the student has received a payment in January which they were not entitled to.

You should also update your existing records to show this for audit purposes. 

June bonus

If you’ve authorised a June bonus payment in error, we will consider and carry out any recovery action. Please contact our Partners Support Desk for help.